Help Desk Interview Sample Questions and Answers by rafomac

Your ads will be inserted here by

Easy Plugin for AdSense.

Please go to the plugin admin page to
Paste your ad code OR
Suppress this ad slot.

1. Interviewer: Tell me what is a domain name resolution?
-DNS mapping an IP address to a host name for example is the IP address for one of Yahoo’s servers

2.  Interviewer: How do you reserve an IP address?
-Using a DHCP server

3.  Interviewer: If you were troubleshooting a computer and you couldn’t get to the internet by the name, for example,, what steps would you take?

-I would try to first ping it by name, by opening a command prompt in Windows. I would go to —Start—-Run—and type cmd.
When the command prompt opens I would type: ping
If I get replies then I would think there is some sort of name resolution problem or in other words a DNS issue.

Interviewer: OK so suppose you don’t get any replies you just get time outs, now what would you do?

-Well I would then see if the network cable is plugged in, or if the wifi is turned on
Interviewer: OK so suppose the network cable is plugged into the computer, now what?
-I would check to see if there is a link light, if not I would unplug and replug the network cable. Then retest.
Interviewer: OK now suppose there is a link light now what?
-I would start thinking there might be an issue with the internet and if possible check other computers.
Interviewer: OK no one else is having the problem
-In that case I would investigate settings IP settings and check whether the user in fact has an IP address assigned, if drivers are loaded for the Network Interface Card. In fact I might just try a reboot of the computer.
-Or I might just try to release and renew the IP address. By going to Start—Run—typing in CMD, next ty ping in at the command prompt:
4. Interviewer: How would you deal with an irate customer?
-Well in my mind customer service is always number one. I would never would take it personally first next I would say something like: 
“Im so sorry sir or madam, that you are experiencing this issue, but I will do everything in my power to resolve your issue.”
5. Interviewer:  Can you work in loud places?
-The answer here is up to you. Most likely a help desk area will be loud and noisy and therefore the interviewer is not asking you this to just be nice but actually finding out if you can handle a noisy area and therefore deal with the noise.
6.Interviewer: You receive a call from an employee that states that she is getting ” a page cannot be displayed “. Walk me through troubleshooting this
7.Interviewer: You have received a call from a user stating that he types in a password and the Windows Login prompt and keeps getting error message stating that “The Password is Incorrect”. Walk me through your troubleshooting process.

Check Also

Finding A job In Dubai

Your ads will be inserted here byEasy Plugin for AdSense.Please go to the plugin admin …

Find A Job Before Coming To Dubai

Dubai Shines Tips to Find a Job In Dubai Finding a job is a job …